Terms & Conditions

1. About Us

These Terms & Conditions govern the use of services provided by Lafingbeez Ltd ("we", "us", "our"), a passenger transport and tour company operating across Northland and New Zealand. By making a booking with us, you agree to these terms.

2. Bookings

All bookings must be made at least 48 hours in advance. Bookings are confirmed only after you receive confirmation from us by phone, text, or email.

• Bookings can be made via our website, WhatsApp, phone, or email
• A booking is not confirmed until you receive a confirmation from us
• We reserve the right to decline a booking at our discretion
• Please provide accurate pickup address, destination, date, time, and passenger count
• Any changes to booking details must be communicated as soon as possible

3. Cancellations & Changes

We understand plans can change. Our cancellation policy is as follows:

• More than 48 hours before departure: Full refund or free rescheduling
• 24–48 hours before departure: 50% cancellation fee may apply
• Less than 24 hours before departure: Full booking fee may be charged
• No-show: Full booking fee will be charged

We will always try to be flexible where circumstances are beyond your control. Please contact us as early as possible if you need to cancel or reschedule.

4. Payment

Payment terms will be confirmed at the time of booking. We accept cash, bank transfer, and other methods as agreed. Payment is generally due at the time of service unless otherwise arranged.

For group bookings and multi-day tours, a deposit may be required to secure your booking.

5. Pricing & Quotes

All prices are quoted in New Zealand Dollars (NZD). Quotes are valid for the trip details specified at the time of enquiry. Prices may vary based on distance, route, number of passengers, and any special requirements.

All pricing is provided by quote only and is non-binding until confirmed in writing (email, WhatsApp, or text). We reserve the right to adjust pricing if trip details change significantly after a quote has been provided.

Unless explicitly stated in your booking confirmation, quoted prices cover transport only and do not include attraction entry fees, meals, accommodation, or other personal expenses incurred during the trip.

6. What's Included & Excluded

Our prices cover door-to-door passenger transport unless otherwise agreed in writing at the time of booking. The following are not included unless explicitly confirmed in your booking:

• Attraction entry fees — including Hobbiton Movie Set, Waitomo Glowworm Caves, Wai-O-Tapu, and all other paid attractions
• Meals and refreshments — scenic stops are made for breaks but food and drink are at the passenger's own cost unless otherwise confirmed
• Accommodation — for multi-day tours, we can assist with finding and organising accommodation, but costs are the responsibility of the passenger unless explicitly included in your quoted price
• Travel insurance — passengers are responsible for arranging their own travel insurance if required
• Gratuities — tips are appreciated but entirely optional

Any inclusions beyond transport will be explicitly confirmed in your booking confirmation.

7. Passenger Responsibilities

Passengers are responsible for:

• Being ready at the agreed pickup time and location
• Wearing seatbelts at all times during the journey
• Behaving respectfully toward the driver and other passengers
• Not consuming alcohol or illegal substances in the vehicle
• Ensuring luggage is within reasonable limits as agreed at booking
• Informing us of any mobility requirements or special needs at the time of booking

We reserve the right to refuse or terminate a trip if passenger behaviour is unsafe, abusive, or damages the vehicle.

8. Flight Delays & Unforeseen Circumstances

For airport transfers, we make best-effort attempts to monitor flight arrival and departure times. This is offered as a courtesy service and is not guaranteed. We are not liable for delays caused by airlines, air traffic control, or other factors outside our control.

We recommend passengers allow adequate buffer time when booking. We will always do our best to accommodate delays when notified in advance.

In the event of extreme weather, road closures, vehicle breakdown, or other unforeseen circumstances, we will do our best to provide alternative arrangements or a full refund.

9. Liability

Service Areas: Our primary operating area is Northland and Auckland. We also service other regions of New Zealand, including the South Island, by prior arrangement. Long-distance pickups outside Northland and Auckland must be confirmed with us before booking.

Lafingbeez Ltd carries appropriate passenger liability insurance. However, to the maximum extent permitted by New Zealand law:

• We are not liable for loss or damage to personal belongings during transit
• We are not liable for indirect or consequential losses arising from delays
• Passengers travel at their own risk beyond what is covered by our insurance

Nothing in these terms limits any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and the New Zealand Privacy Act 2020. By booking with us, you consent to the collection and use of your information as described in that policy.

11. Governing Law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes acceptance of the new terms.